Frequently Asked Questions
Need help with something? Below are answers to the most common questions about STEMCrate subscriptions, shipping, billing, and more.
Still stuck? Contact us here and we’ll be happy to help.
📦 Subscriptions & Billing
How does the subscription work?
STEMCrate subscriptions are monthly. You choose your tier (Junior, Intermediate, or Senior), and we ship your crate every month. You can pause, skip, or cancel anytime through your account dashboard.
Can I Cancel at any time?
Yes — no lock-in contracts. You can cancel or pause your subscription anytime before your next billing date.
Can I skip a month?
Absolutely. Just log into your account and click “Skip” for the upcoming month. You won’t be charged, and your subscription resumes the following month.
Can I switch crate tiers later on?
Yes. You can upgrade or downgrade your crate tier at any time to match your child’s age or skill level.
🚚 Shipping & Delivery
Where do you ship?
We ship all across Australia and to select international destinations. If you're unsure, reach out to us and we’ll confirm availability in your area.
When will I receive my first crate?
Your first crate will be shipped within 3–5 business days of your order. After that, crates are shipped monthly on your crate cycle date.
How much is shipping?
Shipping within Australia is a flat $9.95 per crate. International shipping varies based on location and is calculated at checkout.
📦 What’s in the Crate?
What comes in each STEMCrate?
Each crate includes 1–3 STEM projects, all tools and materials, printed instructions, STEM learning cards, and collectible rewards like badges and certificates. Everything is curriculum-aligned and screen-free.
Are the crates safe for young children?
Yes. All materials are tested for safety and designed for each age tier. Junior crates are specifically developed for ages 5–8 with child-safe tools and large parts. Adult supervision is always encouraged.
Do I need to buy anything extra?
Nope! Every crate includes everything needed to complete the activities. Occasionally we suggest common household items like water or scissors — but no STEM materials need to be purchased separately.
🎁 Gifting & Groups
Can I gift a STEMCrate?
Yes! You can purchase a gift subscription or a one-time gift crate. During checkout, select "Gift this subscription" and enter the recipient’s details.
Do you offer classroom or bulk ordering?
Yes. We work with schools, libraries, and homeschool co-ops for bulk or custom group orders. Learn more here or contact us for a quote.
Still have questions?
No problem — we're here to help. Get in touch with our support team and we’ll get back to you within 1 business day.